Privacy Policy
Action Personnel respects the privacy of individuals in all aspects of our business
operations. We have a longstanding commitment to protecting the personal information of
job seekers when providing services to our clients. Your personal information is only
collected, used and disclosed by Action Personnel in accordance with our Privacy Policy.
Why Do We Collect Personal Information?
As a job seeker using Action Personnel’s services, you are asked to provide certain
pieces of information in order for us to provide you with the best possible service. In
addition to your contact details, your résumé, and a description of the type of work you
are looking for, your file may include the following:
• Our interview notes.
• Information obtained through reference and background checks.
• Educational records.
• Reference letters.
• Skill testing results.
For temporary staffing arrangements, we also require the following:
• Information required to provide payroll services, including
banking details, tax deductions and vacation allowances.
• Information about you and your beneficiaries, as required, to
enroll in our benefits packages.
We use your information to:
• Understand your qualifications, needs and preferences.
• Find the best work opportunities for you that will give you the
career satisfaction you are looking for.
• Fulfill our clients’ requests for information about job
candidates.
• Assess and develop our business and operations to better service
job seekers and our clients.
• Provide payroll and other HR functions to you, for temporary
staffing arrangements.
Action Personnel never collects more personal information than is needed to fulfill these
purposes, unless requested by the client and consented to by the job seeker.
When Do We Disclose Personal Information and to Whom?
Your Personal information is never traded, sold or leased by us to any external companies.
Your information is only disclosed for Action Personnel’s legitimate business purpose
or as required to meet legal and regulatory requirements, for example to comply with a
court order.
In the normal course of business, we disclose your personal information to our clients
when we feel there is a potential for a job placement. As a job seeker, you are relying on
us to share such information. We only provide your information to clients if there is a
job opening that is well-suited for you, and we only provide information required and
requested to make an informed decision regarding a job candidate.
We may share information with our affiliates, partners, contractors or other companies
(collectively “representative”) that we use to provide full staffing services.
However, we only disclose limited information as required for the function that will be
performed by the representative on our behalf. We also ensure that every contract we enter
into with a representative clearly outlines the representative’s obligation to
protect your personal information and live up to the principles of privacy.
Examples of companies we share your limited personal information with include:
• Organizations that perform background checks including criminal,
educational and credit checks as required by the client.
• An outsourced payroll service provider, for temporary staffing
arrangements.
• Employee testing centers.
Have You Consented?
Having read this policy and by using our services and providing us with your personal
information, we imply your consent to the collection, use and disclosure of your personal
information as specified herein.
Wherever possible and when necessary, we obtain your express consent for particular uses
and disclosures. For example, we obtain your express, written consent before releasing
your information to a third party who provides background checks on potential employees.
We imply your consent if we feel we are using your personal information for purposes that
are obvious to you. For example, if you list the names and phone numbers of your previous
employers on your résumé for reference checking purposes, we will not seek your express
consent before checking these references.
How Long Is Your Information Retained?
We retain your information as long as you are using our placement services, or longer if
required by law. For temporary workers, that means we retain all your information as long
as you remain on our payroll, and for seven years thereafter. For permanent placements, we
retain your information for one year after you accept a permanent employment position.
How Do We Keep Your Personal Information Secure?
We have staff procedures and policies in place to ensure that your personal information,
in both paper and electronic format, are secure. For example, we require the following:
• Filing cabinets remain locked when not in use.
• Access to electronic and paper files is limited on a need-to-know
basis depending on job function.
• Password selection criteria and expiry make unauthorized access
more difficult.
• Staff training on the importance of privacy and security is
undertaken regularly.
Through our website, you can ask questions about our services, and provide information
about yourself, such as your résumé. This information is protected by the security
policies of the Internet Service Provider that hosts our website and resides on the
website for only the time it takes to be transferred to our internal network. Our internal
networks are protected from intrusion by use of firewalls, routers and other
password-protected security mechanisms and information in transit between offices is
encrypted within virtual private networks If you provide personal information to us via
unencrypted e-mail you should be aware of the inherent risks of interception over which we
have no control.
How Can You Access Your Personal Information and Check Its Accuracy?
Action Personnel relies on the information provided by you, as well as third parties such
as those providing references, educational institutions or those conducting background
checks. You may at any time make a written request to our Company Privacy Officer for
access to your personal information. Upon payment of a small administrative fee to address
handling/shipping costs, we will provide you with a copy of your personal information that
we have on file. If you wish to avoid the handling/shipping costs, you may arrange to have
your personal information made available at one of our branch offices, where by means of
scheduled appointment you may pick up a copy.
Action Personnel strives to maintain accurate records of your personal information;
however, this cannot be achieved without your help. In this ongoing effort, we ask you to
provide us with your most up to date information. Write to the address below and let us
know of any personal information you have given to us in the past that is incomplete,
inaccurate, or no longer relevant. It will be our pleasure to make appropriate
modifications.
Contact Us With Any Questions or Concern?
Action Personnel takes full responsibility for the management and confidentiality of the
personal information it collects. If you have any concerns about this policy, or believe
that Action Personnel is not abiding by it, please write to our Company Privacy Officer
at:
The Privacy Officer
Action Personnel
Suite 200, 280 Albert Street
Ottawa, ON, Canada
K1P 5G8
|
